Shipping

New Zealand domestic shipping

Thank you for visiting us.

All items will be shipped using track and trace. We will do our best to send your item as soon as payment is received. Tracking will be provided as soon as available . Don’t hesitate to email for inquiries or any other concern.

serenityjemz@lovehandmade.nz

International shipping

We ship worldwide. Your shipping fee will be automatically calculated at checkout. Your courier tracking number will be emailed to you as soon as available.

Don’t hesitate to email for inquiries or any other concern.

Please see our Craftsmanship Guarantee Page

Returns

We will honour all returns for whatever reason. Items must be returned within 14 days of purchase. Refunds will be issued as soon as the item is received in good condition. Postage both ways will be paid by the customer unless item is damage through postage handling. We will do our best to package your item as securely as possible.

Don’t hesitate to email for inquiries, to resolve an issue or any other concern.

serenityjemz@lovehandmade.nz

Payments

We accept bank deposit, after-pay, Paypal and credit/debit card powered and secured by Stripe.com

for Bank Deposit payment:

Email the item you want to purchase and an invoice will be sent to you as soon as your order is received.

serenityjemz@lovehandmade.nz

Namaste